Thank you for shopping at LightingVault. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

**Eligibility for Returns:**
– Items must be returned within 30 days of the purchase date.
– Items must be in their original condition, unused, and in the original packaging.
– Proof of purchase or receipt is required for all returns.

**Non-Returnable Items:**
– Custom or personalized items.
– Items that are damaged due to misuse or mishandling by the customer.

**Return Process:**
1. Contact our customer service team at **415-713-6130** or email us at **[email protected]** to initiate a return.
2. Pack the item securely in its original packaging.
3. Include the original receipt or proof of purchase.
4. Ship the item to the following address:

**LightingVault**
2764 Ford Street
San Francisco, CA
US

**Refunds:**
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

**Exchanges:**
– If you need to exchange an item, please contact our customer service team to arrange the exchange.

**Shipping Costs:**
– Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

**Contact Us:**
If you have any questions about our Returns Policy, please contact us at **415-713-6130** or **[email protected]**.

Thank you for choosing LightingVault!